Anyone can contact the Office of the Seniors’ Advocate to inform the Advocate of issues or concerns impacting a large number of seniors. Such issues are known as systemic issues and are under the authority of this Office.
The Office responds to, and keeps record of all communication including phone calls, emails and letters.Individual issues should be brought to the attention of the Office of the Citizens' Representative.
Callers requiring information or referral to services or programs should contact SeniorsNL.
The Office of the Seniors' Advocate works collaboratively with seniors, service providers and other key stakeholders to identify, review, and analyze systemic issues related to seniors. Systemic issues are those issues found in an overall system or impacting larger numbers of seniors.
The Office also makes recommendations to government and government agencies respecting changes to improve seniors' services.
Seniors' services are the programs, services or systems of support that are related to health care, personal care, housing, transportation or finances that are used by or associated with seniors.
For the purposes of the Act, the following are senior services:
In Newfoundland and Labrador, a person may self-identify as a "senior" from age 50 onwards. The Seniors' Advocate Act defines a senior as an individual who is (i) 65 years of age or older, or (ii) less than 65 years of age and receives seniors' services.